- Problem
- Repeat buyers drove 68.9% of October revenue, and 51.1% of all 60,691 customers had bought more than once.
- What I did
- Segmented 5,500+ customers to show where the next growth was, then acted on it: new audience segments, tighter targeting, lifecycle email flows and content personalised by segment, tested market by market.
- Result
-
+20%revenue vs same period last year, 3 months, flat ad budget
+15%returning customers, same comparison
48.4%customers cooling → win-back
69.8%of email revenue is repeat
21.4%revenue unattributed → UTM fix
51.1%lifetime repeat rate; 32.3% repeat within 30 days (Nov 2026)